Operations Manager

39 hours per week

The Cumberland

The Cumberland Hotel is a 4-star deluxe hotel in the West End of London, just off Oxford Street. The hotel offers a combination of contemporary design throughout 1019 bedrooms, as well as meeting rooms and the modern Brasserie restaurant. The hotel also has its own destination Momentus bar, as well as a dedicated conference centre.

The Role

Are you a manager who uses your innovation and flair to achieve market leading results? Can you take responsibility for the day to day running of the Hotel Operations and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you.

As Operations Manager you will take responsibility for the smooth running of the hotel 24 hours a day. You will be responsible for a team of Heads of Department and you will need to be able to demonstrate a track record of success in customer satisfaction, people management and commercial results. You will lead the team to maximise revenue and deliver excellent standards of service at all times. You will need to show excellent leadership skills and a track record of delivering results through your people as well as a working knowledge of all your departments. You will work to continually improve standards and act as a key point of contact between the operations team and other business functions.

As a manager you will be passionate about delivering a first class guest experience and will be experienced in training and developing your team.

What we look for

  • Drive and focus
  • Previous experience of a similar role, including managing Managers
  • Creative and inspiring leadership
  • Strong commercial and financial acumen
  • A proven track record in managing Food and Beverage operations including meetings and events space
  • A passion for excellence
  • You should be able to create innovative new ideas to generate revenue and business opportunities

We are a friendly and progressive group of professionals and we are keen to work with like-minded, positive individuals who constantly seek excellence in all that they do.

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty