Safety & Security Team Member

Permanent
38.5 hours per week

The Cumberland

The Cumberland Hotel is a 4-star deluxe hotel in the West End of London, just off Oxford Street. The hotel offers a combination of contemporary design throughout 1019 bedrooms, as well as meeting rooms and the modern Brasserie restaurant. The hotel also has its own destination Momentus bar, as well as a dedicated conference centre.

The Role

The responsibility of Safety & Security Team Member is to safeguard the hotel property, our guests, staff and all associated property. To work as part of the Front of House team to provide an efficient and professional security service.

Job Responsibilities:

  • Maintains a presence in public areas and identifies any suspicious persons or objects
  • Has a good awareness of relevant security regulations, carries out statutory requirements of these regulations and ensures records kept as necessary
  • Administers, maintains and monitors the CCTV system, supplying copies of DVD incidents to the Police when required
  • Oversees and maintains the Guest key system and guest safes
  • Attends and reacts to all Fire Alarms and plays a leading role during any investigations or evacuations of the Hotel
  • Assist in all searches for suspect devices and investigates any reports of suspect items, bags or objects
  • Investigates all accidents, incidents and crimes or suspected crimes as appropriate
  • Ensures that colleagues follow company policies relating to smoking and drinking alcohol and reports any infringements of policy to Value Centre GMs
  • Reacts to all emergencies and takes appropriate action in respect of police, fire and local authorities or otherwise
  • Reports all security, health and safety and fire hazards taking whatever action is possible to eliminate risks to persons and property
  • Assists with Contractors requiring out of hours access in respect of Banqueting function set-ups/set breakdowns and maintains casual observation in respect of equipment associated with these events
  • Carries out a correct and efficient handover at the start or end of a shift and informs Safety and Security Team Leader of any incidents and events which may require further enquiry
  • Handles situations discreetly and without a resort to force, showing politeness and restraint at all times
  • Maintains the accuracy of daily Security Log and Security Reports and required by the Safety and Security Team Leader

What we look for

  • Previous experience in a Security focussed role
  • Vigilant at all times, with a good attention to detail
  • Comfortable in a front line role facing the public
  • Able to create a positive first impression and be an ambassador for the brand and glh
  • Ability to be calm and professional at all times

What's in it for you?