RSC Team Leader

Temporary (Fixed Term Contract)
40 hours per week

Would you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks.

The Role

To be responsible for driving and delivering a best in class reservations booking experience
ensuring sales and revenue opportunities are maximised inline with budgeted targets, whilst
exceeding customer expectations.

To live and breathe the company and department mission, vision and values ensuring each guest
receives incredible service at all stages of the booking journey.

What we look for

Key Duties and Responsibilities
● To be accountable for the shift management in terms of workload and task allocation
● To be the leader in managing the total customer journey within the reservations process,
handling from initial enquiry through to booking confirmation / payment inline with
company SOP
● To take responsibility for reviewing daily reports, highlighting key results and celebrating
successes with the team
● To support the Team Manager in driving a sales and people focused culture
● To be a leader of risk taking, ensuring the risk is calculated and supported with clear
decision making skills
● To ensure completion of daily/weekly/monthly checklist ensuring handover between Shifts
and cross over of colleagues is a seamless transition
● To step up in the absence of the Team Manager

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift