Switchboard Operator

39 hours per week

The Tower

Would you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks.

The Role

We are always looking for talented people who are ready to stretch their own performance and that of their team and who have a passion for excellence that will inspire others. If that sounds like you, we'd love to hear from you.

We are currently recruiting for a Switchboard Operator to take full responsibility for managing all incoming phone traffic at the hotel switchboard. You will need to be personable and positive as well as highly organised.

Your main responsibilities will be:

  • To answer all incoming calls professionally
  • To direct all calls to the correct destination within the hotel
  • To log messages for guests into the guest link system
  • To log the number of calls received through switchboard during your shift
  • To use the radio as and when required
  • To make and amend restaurant bookings
  • To monitor the main hotel email inbox and action incoming mails
  • To record all guest request using the systems made available to you
  • To assist with preparing group arrivals
  • To assist with admin tasks relating to the Front of House Department

What we look for

  • A real passion for guest service
  • Positive, friendly individuals to join a like minded team
  • Excellent communication skills
  • Attention to the smallest details
  • Correct telephone mannersFlexibility with work patterns

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty