Guest Services Team Member

Permanent
0 hours per week

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

We are looking for people who are passionate about hospitality and great service to join our Guest Services Team. As Guest Services Team Member you will work closely with all the departments to garantee a warm welcome and great service to our guests from the moment they arrive to the moment they leave. You will assist the GSM with improving GRI, NPS and response rates for the hotel, responding to guest feedback on tripadvisor, booking.com , expedia and all other relevant channels and ensuring that all opportunities are taken both to promote GLH products to our guests and increase customer base. If you are enthusiatic about having the opportunity to really get to know your guests, anticipate their needs and deliver a truly personalised experience, then this role is for you.


What we look for

* Guest focussed with a passion for great service and a drive for guest satisfaction; * Comfortable in a front-facing role; * Empathetic and able to build relationships; * An open personality who is relaxed and natural in their interactions; * Accurate, organised with good attention to detail and able to multi-task; * Creates a positive first impression and is an ambassador for the brand and GLH; * Demonstrates commercial awareness within the context of their role.


What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift