F&B Operative

Casual
0 hours per week

The Grosvenor Hotel, Victoria is a very popular city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.

The Role

Our Food and Beverage Assistants are always on stage! Responsible for delivering warm straightforward service you will anticipate guests' needs and go the extra mile to surprise and delight.

  • Providing a warm and genuine welcome
  • Taking orders and demonstrating excellent customer service
  • Preparing food and beverage areas for service
  • Following cash handling procedures
  • Taking responsibility for guest queries and seeing thing through
  • Comply with brand standards
  • Follow procedures relating to cleanliness, security, health and safety

What we look for

  • Positive, friendly individuals to join a like minded team
  • Excellent communication skills
  • Total commitment to customer service
  • High standards of grooming
  • Flexibility

Previous experience in a high volume service environment is a definite advantage, but not essential as full training will be given


What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift