Reservations Coordinator

Contract Type - Permanent
30 hours per week

Employment Type - Full Time

Our Support Office a modern office located close to Old Street and Barbican in central London. This friendly open plan office houses several of the key support functions including Sales, Human Resources, Marketing and Central Revenue. Conveniently located with great transport links the office is the London base for the back office functions of Guoman and Thistle.

The Role

  • You will be responsible for the delivery of a the best in class and sales operation across all departments within our Hotels.
  • Reservations Accuracy to review and check of all reservations
  • Checks made day after booking as well as pre-arrival
  • Billing Accuracy to ensure all prepaid rates are charged and deposited
  • Ensure any routing is correctly set up including charge backs to AR accounts
  • Ensure all cancellations and no shows are processed according to sales terms and conditions
  • Guest Requests to create alerts, traces, inventory and notes as required for all guest requests

What we look for

  • Genuine passion for the hospitality industry and for delivering exceptional customer service You have a fantastic personality and love helping to create great experiences
  • Experience of working with guests / customers in high pace environment
  • Reservation Agent or Reception experience is desirable
  • Confident computer user
  • Great communication skills
  • Opera experience highly is desirable

What's in it for you?

  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Apprenticeship (from Level 2 to Level 5)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
  • ...and many more!