Front of House Team Leader

Permanent
39 hours per week

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

We are looking for enthusiastic people who are passionate about great service to join our Front of House team as Team Leaders/Supervisors. Our Team Leaders are responsible for the supervision of our team members for the duration of a shift.

You will ensure that your team provide great service from the first impression to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be pro active in solving guest queries and be able to do your best work while remaining cool and calm under pressure.

Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.


What we look for

  • Previous experience in a customer facing role in Front of House. /li>
  • Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
  • Comfortable in a front line role facing the public
  • Empathetic and able to build relationships
  • An open personality who is relaxed and natural in their interactions
  • Accurate with good attention to detail
  • Demonstrable desire to pursue a hospitality career
  • Able to work effectively as part of a team
  • Previous experience in a fast paced service environment

What's in it for you?

  • Enjoy a stay in our hotels for as little as £30 per night, plus get rooms for Family & Friends for as little as £45!
  • Half price food and drink at any GLH hotels, for you and your friends!
  • Generous employment Referral Scheme Program - up to £1000 per friend
  • Money off your shopping at Tesco’s, Boots, H&M, John Lewis, M&S, ASOS, Apple, The North Face and many more high street stores
  • Reduced gym memberships and online classes
  • Access to 24/7 Employee Assistance Programme – anonymous help, advice and support on any issues you may be experiencing.
  • Pension Scheme - additional employer contribution
  • Access to a wide range of online training resources
  • Apprenticeships available