Hotel Administrator

Contract Type - Flexible
0 hours per week

Employment Type - Flexible

The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street. The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms. The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.

The Role

At Thistle Hotels we are always looking for talented people to join our teams and we are currently seeking an Administrator to support the hotel management team.

As Hotel Administrator you will have contact with both internal and external customers and will deal with their requirements and requests in a friendly and professional manner, going the extra mile to exceed expectations where-ever possible.

Your main responsibility will be to manage and oversee the hotels customer feedback systems, including replying to guest queries, following up on customer complaints with the relevant Head of Department and maintaining the guest correspondence system.

You will also provide administrative support to the Senior team including diary management, taking minutes in management meetings and dealing with internal and external communication by phone and email.

What we look for

  • A real passion for guest service 
  • Exceptional attention to the smallest details 
  • First class communication skills 
  • Excellent judgement and critical thinking ability 
  • Analytical skills 
  • Experience within a hotel enviroment would be an advantage

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift