Luggage Porter

Permanent
39 hours per week

The Royal Horseguards

The Royal Horseguards is an elegant 5 star hotel overlooking the River Thames, the London Eye and only a short walk to the Houses of Parliament. This 282 bedroom hotel has been awarded a certificate of excellence by Trip Advisor for 2013, 2014 and now for the third year running in 2015. The Royal Horseguards Hotel also has exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

Porters are the first point of contact for many of our guests, so they are always on stage! Taking responsibility for that initial welcome, those all important first impressions and taking the opportunity to really get to know the guests and anticipate their needs, our Luggage Porters are always ready to go the extra mile.

Providing a warm and genuine welcome
Acting as a point of contact in the lobby area for guest queries
Assisting with luggage, taxis and other ad hoc requests
Comply with brand standards
Follow procedures relating to cleanliness, security, health and safety


What we look for

  • Positive, friendly individuals to join a like minded team
  • Excellent communication skills
  • Total commitment to customer service
  • Flexibility with regards to working patters

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty