Assistant Front of House Manager

39 hours per week

Hard Rock Hotel London

In spring 2019, the Hard Rock Hotel London opens on the corner of Oxford Street and Park Lane. Boasting around 1000 stylish rooms and suites, together with two vibrant bars, a lively Hard Rock Cafe and one-of-a-kind meetings and events spaces, this is not your typical upscale London hotel. All Hard Rock Hotels offer stylish and contemporary design, unparalleled service and the thread that unites them all - music. This isn’t just a job; it’s a way of life. With more than 200 venues in more than 70 countries Hard Rock is one of the world’s most recognised world-class entertainment and lifestyle brands. There are no scripts to memorise, no sleepy music, no boring uniforms. We want you to bring your style and personality to work and help us serve-up authentic experiences that rock. So if you’re searching for a place that has a passion for music, where you can make your mark while working with some of the best in the industry, then look no further. Make the change you've always wanted and start the audition process now.

The Role

Our Assistant managers are expected to deliver market leading results using entrepreneurial flair and are empowered to take care of the little things, while providing essential support to their department head. If are currently working in a supervisory or Management capacity within Reception or Front Office and you can provide strong support to the Front of House Manager, deputise in their absence, and bring fresh ideas and input to the team, we want to hear from you.

Along with the Front of House Manager, you will manage the Reception, Guest Relations and Nights teams. You will deputise for the Head of Department when on holiday or out of the business, so you will need to show the leadership potential to fill that role in due course. You will be also become involved in recruiting, training and developing team members and will have a part to play in developing and implementing guest service initiatives.

What we look for

  • Attention to the smallest details
  • A passion for guest service
  • Excellent communication
  • Analytical skills
  • Personality and Leadership potential
  • A real drive to grow your career within the Hospitality industry

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty