Head Housekeeper (FTC 12 months)

Fixed Term
39 hours per week

The Cumberland

The Cumberland Hotel is a 4-star deluxe hotel in the West End of London, just off Oxford Street. The hotel offers a combination of contemporary design throughout 1019 bedrooms, as well as meeting rooms and the modern Brasserie restaurant. The hotel also has its own destination Momentus bar, as well as a dedicated conference centre.

The Role

We are always looking for Managers who can achieve market leading results using innovation and flair, who are ready to stretch their own performance and that of their team and who have a passion for excellence that will inspire others. If that sounds like you, we'd love to hear from you.

As Head Housekeeper you will have full responsibility for the cleanliness of the hotel including all front of house areas and bedrooms and for managing a team of Room Operatives, and a Deputy Head Housekeeper. You will be responsible for ensuring high levels of customer service are delivered, maintaining health and safety procedures and managing staffing productivity and stock levels through a computerised system. You will also be required to carry out duty management shifts in line with all other Heads of Department.

You will take a key role in training and developing individual members of your team and you will also have a part to play in implementing guest service initiatives.


What we look for

  • Inspirational leadership ability
  • Experience as an Executive Housekeeper or Head Housekeeper in a similar property
  • An exceptional eye for detail
  • Experience of leading a successful team
  • Real passion for guest service

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty